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Provide leadership to cross-functional teams to accomplish all activities and deliverables according to client contracts, agreements and to ensure that services and products consistently meet the high level of quality expected by company and the client. Responsible for delivery of creative client solutions, ensuring quality execution and the overall health of client relationships. Provide oversight to accounts ensuring client retention and continued client growth.
The Warehouse Manager is accountable for the physical custody & overall safeguarding of inventory, physical locations such as company owned or leased warehouse, and all warehouse and material handling operations and processes. The principal responsibility of every employee is to aid in the production of superior quality products.
Works under direct supervision of the Director Client Services or VP Client Services in alignment with a Strategic Client Partner and is responsible for daily operations of assigned client programs. The Customer Success Manager operates primarily at the operational level and is required to be able to work independently, to effectively support the Strategic Client Partner on a day-to-day basis. The Customer Success Manager should be a self-starter and could take on some responsibilities at the request of the Strategic Client Partner.